We had a mission to improve site usability and streamline the donations process to help Send Hope further their mission.
Send Hope needed to address a fractured system that required a level of manual administration that prohibited scaling their effectiveness. With a limited administrative staff, they really needed a system that worked for them. They needed a system that could handle a high-level of automation and recurring donation options while also remaining simple from an administrative standpoint for ease of updating.
They also suffered from a lack of accessibility when it came to navigation from mobile devices and a donations process that was cumbersome, leading to users to abandon the process before it was complete. We helped to improve their donor interface, to help cut down on call volume to their support staff.